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Category Archives: Outsourced Call Center
After hours, Overflow and Call Center Closure coverage for FNOL
Since July 2004, Actec has provided all after-hours, overflow, holiday and unanticipated closure coverage for a large national insurance company. We currently have nearly 40 phone lines coming in for this client, for each of their claims offices, their primary … Continue reading
Fraud Prevention and Absence Management Via Outsourced Call Centers
Unmanaged employee absences can grind an organization to a halt. As soon as an employee reports an absence, many steps must be taken. Automatic notification of all affected parties, activation of replacement procedures, and the intake process for absences related … Continue reading
Top 3 FNOL Blogs
We’ve been blogging for a while now here at Actec, and we thought it was time to share with you a few of our most popular blogs on first notice of loss, outsourcing, claims management, and other related issues. Full-Cycle … Continue reading
Zurich Receives High Marks
Zurich was rated a close second in its category by risk managers, and 4th in class for claims handling. Actec handles all after-hours, weekend, holiday, and overflow calls for Zurich, and celebrates this triumph of efficiency and outsourcing FNOL in … Continue reading
The Importance and Utility of Outsourcing
If high ASA’s and abandonment rates are a concern, qualified call centers are first line of defense. As with most call centers, there are times when occupancy rates reach 90% – and no one is available to answer the phone. … Continue reading
Full-Cycle Claim Reporting & Resolution
Full cycle claim reporting refers to a comprehensive approach to claims and incident reporting. In some instances, full-cycle claim and incident reporting is also referred to as claims intake and reporting, or even within the general context of first notice … Continue reading
Three Articles on Understanding and Leveraging FNOL
First Notice of Loss can be crucial to smooth business operation. Understanding the various aspects of FNOL and how to leverage it by different means (such as outsourcing) is crucial to maintaining visibility into company operational and organizational success. Here … Continue reading
Custom Reporting, Inquiries, and FNOL Outsourcing
Not all incidents require a claim to be filed. Actec is a primary source for collecting and disseminating any type of critical information, including custom reports, such as sprinkler impairment notices, product recall reports, questionnaires and surveys. Actec also takes … Continue reading
Actec Publishes Article on Claim Intake Accuracy
Sometimes it’s best to leave a job to the experts. For many companies that may mean outsourcing their marketing department, their accounting, or their facility maintenance. For some, it is a matter of professional claim intake. Whether it’s after-hours or … Continue reading
Actec Publishes Article on FNOL in Inclement Conditions
When utilizing FNOL (first notice of loss) operations, it is critical to stay technologically astute, harnessing all available venues to maximize the client experience. This is seldom more apparent than during times of inclement meteorological conditions, which will be explored … Continue reading
FNOL First Notice of Loss Blog 