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Tag Archives: Adaptable Claim Management
High Tech Claims Management and Incident Reporting
In incident reporting and claims management, it’s critical to stay ahead of the game. This means leveraging all available methods of communication and organization to optimize the client experience. Data integration across all contact methods is crucial. This includes telephone, … Continue reading
Claim Intake and Claims Management Best Practices
Incident reporting must be cost-effective to achieve long-term success in any organization. Cost-effective incident reporting and claims management is dependent upon capturing accurate information in a prompt and well-organized manner. When policyholders report a notice, greeting them professionally is important. … Continue reading
Top 3 FNOL Blogs
We’ve been blogging for a while now here at Actec, and we thought it was time to share with you a few of our most popular blogs on first notice of loss, outsourcing, claims management, and other related issues. Full-Cycle … Continue reading
Zurich Receives High Marks
Zurich was rated a close second in its category by risk managers, and 4th in class for claims handling. Actec handles all after-hours, weekend, holiday, and overflow calls for Zurich, and celebrates this triumph of efficiency and outsourcing FNOL in … Continue reading
Claims Management, Organization, and Customization
Claim intake is not a one-size-fits-all service. Starting with an in-depth analysis of your goals and current process ensures development of a custom workflow that is right for you. It’s critical to use your business rules to ensure accuracy, minimize … Continue reading
Full-Cycle Claim Reporting & Resolution
Full cycle claim reporting refers to a comprehensive approach to claims and incident reporting. In some instances, full-cycle claim and incident reporting is also referred to as claims intake and reporting, or even within the general context of first notice … Continue reading
Three Articles on Understanding and Leveraging FNOL
First Notice of Loss can be crucial to smooth business operation. Understanding the various aspects of FNOL and how to leverage it by different means (such as outsourcing) is crucial to maintaining visibility into company operational and organizational success. Here … Continue reading
Custom Reporting, Inquiries, and FNOL Outsourcing
Not all incidents require a claim to be filed. Actec is a primary source for collecting and disseminating any type of critical information, including custom reports, such as sprinkler impairment notices, product recall reports, questionnaires and surveys. Actec also takes … Continue reading
Large-Scale Catastrophe Claims Management
Actec handled a large-scale catastrophic event for a multinational oil company. Total call volume was above 147,000 (in the first few days calls came on a general claims line until a dedicated 800 number was published) – over 60% received … Continue reading
Top 3 Actec FNOL Blogs
Our informational blog on first notice of loss has been running strong for a while now, so we figured it was a good time to check back on some of our most popular content. These are our top 3 blogs … Continue reading
FNOL First Notice of Loss Blog 