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Tag Archives: Actec Systems
Claims Management, Organization, and Customization
Claim intake is not a one-size-fits-all service. Starting with an in-depth analysis of your goals and current process ensures development of a custom workflow that is right for you. It’s critical to use your business rules to ensure accuracy, minimize … Continue reading
FNOL Technology Critical to Uninterrupted Operation
When utilizing FNOL (first notice of loss) operations, it is critical to stay technologically astute, harnessing all available venues to maximize the client experience. Data must be integrated across all contact methods, including telephonic, e-mail, fax, and direct web entry, … Continue reading
Actec’s FNOL (First Notice of Loss) Claim Management Operating in Inclement Conditions
Although most of Atlanta, including schools, had been shut down for 3 days, Actec’s FNOL was open for business and maintaining top level first notice of loss. Though uncommon for the Atlanta area, strong snowstorms do sometimes occur, crippling the … Continue reading
Long-time Customer Marriott’s Claim Intake System Going Offline for Major Upgrade
Marriott Hotel Corporation is taking down their claim intake system for FNOL intake starting 1/13 and lasting until 1/18. But worry not – whenever we utilize another company’s FNOL intake system, we always use “CLAIM”, our proprietary intake system, as … Continue reading
Commercial and Personal Claims
Cost-effective incident reporting management is dependent upon capturing accurate information, the first time, whenever an incident occurs. When policyholders call to report a notice, they should be greeted on behalf of your organization by an Intake Specialist, trained to handle … Continue reading
Posted in Claim Management, First Notice of Loss
Tagged Actec Systems, Claim Management, First Notice of Loss, FNOL
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Configuring Claim Service
Claim intake is not a one-size-fits-all service. Starting with an in-depth analysis of your goals and current process ensures development of a custom workflow that is right for you. It’s critical to use your business rules to ensure accuracy, minimize … Continue reading
Posted in Claim Management, First Notice of Loss
Tagged Actec Systems, Claim Management, First Notice of Loss, FNOL
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Electronic State Filing
Mandatory EDI filing may be the biggest headache in Workers’ Comp claim administration. Requirements vary from state to state. Missing or invalid data lead to time-consuming resubmission, filing delays, customer frustration, and even fines. If EDI filing gives you pain, … Continue reading
Posted in EDI Filing
Tagged Actec, Actec Systems, Claim Management, EDI Filing, First Notice of Loss, FNOL, Outsourcing
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Recent Case Study Results: After-Hours Call Center Solution
The Problem: When a human resources administration service company developed an in-house absence management system, they wanted their previous after-hours call center vendor to enter claioms directly into the new application. The vendor refused, offering instead to develop a custom … Continue reading
Catastrophic Incident Reporting
Catastrophic incidents can overwhelm your in-house claim reporting center. Professional call centers can help. For example, our call center is equipped with multiple T-1 and T-3 lines and state-of-the-art VoIP switch technology to handle high volumes. We will design custom … Continue reading
Outsourcing Call Overflow to Maximize Your Call Center Effectiveness
Do you have high ASA’s? Do you have high abandonment rates? Your call center is the first contact that your customers have when problems strike. As with most call centers, there are times when your occupancy rates are at 90% … Continue reading
FNOL First Notice of Loss Blog 