Tag Archives: FMLA

Recent Case Study Results: After-Hours Call Center Solution

The Problem: When a human resources administration service company developed an in-house absence management system, they wanted their previous after-hours call center vendor to enter claioms directly into the new application. The vendor refused, offering instead to develop a custom … Continue reading

Posted in Claim Management, First Notice of Loss, Outsourced Call Center | Tagged , , , , , , , , | 1 Comment